- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
- Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing made by our Technical Support.
- Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
We offer a 7-day money back guarantee (from received date) for defective products. Email your intent for a product return to [email protected] Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
To return your products, please send the whole product(s) back with its original packaging to:
Average Drone Sdn Bhd