Refund Notice

Averagedrone.my guarantees that subject to the following conditions, refund and exchange can be requested within 7 working days (the actual date may varies according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact us or an authorized distributor of us that you purchased from for more details of the services:

1. Exchange can be requested under one of the following conditions:

  1. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
  2. Misrepresentation of the product purchased based on original description of the product.
  3. Manufacturing defect(s).

2. Refund can be requested under one of the following conditions:

  1. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
  2. Product has been exchanged once but still has manufacturing defect.
  3. Product was received 5 working days passed the guaranteed delivery date due to external factors.

3. Refund and/or Exchange can not be requested under one of the following conditions:

  1. Customer did not immediately report damage sustained in transit of the product.
  2. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
  3. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
  4. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
  5. Product held no manufacturing defects after testing made by our Technical Support.
  6. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
  7. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
  8. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Return Policy

We offer a 7-day money back guarantee (from received date) for defective products. Email your intent for a product return to admin@averagedrone.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

To return your products, please send the whole product(s) back with its original packaging to: 

Customer Services
Average Drone RC Services


Drone Shop and Services

Average drone is specialised in sales distribution, services of repair, training & aerial project using multirotor, UAV, fixed wing and industrial spec from hobby beginner to professional. The store aim to be a one-stop integrated centre in Kuala Lumpur, Malaysia.

services  and  about us